If your Arc isn't responding when you plug it in or press any buttons, follow the steps below in order.

Step 1: Perform a hard reset

A hard reset clears the device's state and resolves most startup issues. To perform a hard reset, see full instructions with visuals here.

Not working? Try it 2–3 times — the timing can take a little practice. Both buttons need to be pressed simultaneously for the reset to trigger.

Step 2: Confirm the device is receiving power

If the hard reset doesn't help, Arc may not be getting stable power from the outlet or adapter.

Try the following:

• Plug into a different wall outlet. Some outlets are switched off by a wall switch — try one you know is always on.
• Try a different USB-C power adapter if you have one available.

After switching, attempt the hard reset again (Step 1).

Still not working?

If you've tried both steps and the Arc still isn't responding, please contact our support team. When you reach out, it helps to let us know:

• What you're seeing (or not seeing) on the display
• Whether the power-loss icon was flashing before the issue started
• What you've already tried

We'll take it from there.