If your Arc is resetting to midnight unexpectedly, or the clock isn't keeping accurate time, follow the steps below.

Step 1: Confirm the device is receiving power

Unstable power can cause both timekeeping issues. Try the following:

• Plug into a different wall outlet (some outlets are controlled by a wall switch — try one you know is always on)
• Try a different USB-C power adapter if you have one available

If Arc isn't receiving wall power, a power-loss icon will flash on the display about every 10 seconds and stop once power is restored.

Step 2: Check your firmware

Outdated firmware can cause timekeeping issues. Check whether you're on the latest version and update if needed here.

Still not working?

If you've tried both steps and the Arc still isn't responding, please contact our support team. When you reach out, it helps to let us know:

• What you're seeing (or not seeing) on the display
• Whether the power-loss icon was flashing before the issue started
• What you've already tried

We'll take it from there.